FAQs
Q: Where does Quari ship?
A: We currently ship exclusively within the United States.
A: We currently ship exclusively within the United States.
Q: How fast do orders ship?
A: We process and pack your order within 1-3 business days (Monday-Friday). Orders placed after 4:00 PM PST or on weekends/holidays start processing the next business day.
Q: What are your shipping costs and delivery times?
A: Standard US Shipping is $7.95 for orders under $175.00. Spend $175.01 or more and get free shipping! After processing, delivery typically takes 7-10 business days.
A: Standard US Shipping is $7.95 for orders under $175.00. Spend $175.01 or more and get free shipping! After processing, delivery typically takes 7-10 business days.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive an email with real-time tracking details. Tracking info is usually live within 24-48 hours.
Q: What if my address is wrong or my order is lost/delayed?
A: Please double-check your address at checkout! If there's an issue, or if your order is lost or delayed, email us at info@quari.shop. We'll work with the carrier to resolve it.
Q: What's your return policy?
A: You have 30 days from receiving your order to return most items. They need to be unused, unworn, unwashed, with all original tags and packaging. Returns are free, and we'll send you a prepaid shipping label after you visit our Return Centre and submit your returns with your order number and proof (like an image).
Q: How do I get my refund?
A: Once your return is approved, your refund goes back to your original payment method. Please allow 5-7 business days for processing.
Q: Do you charge restocking fees?
A: Nope! We don't charge any restocking fees for eligible returns.
Q: What if my item is damaged or incorrect?
A: Contact us at info@quari.shop within 48 hours of delivery with photos of the issue, and we'll fix it right away!
Q: What payment methods does Quari accept?
A: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa. All transactions are in USD.
Q: Is my payment information secure?
A: Yes! We use secure, encrypted payment gateways. Quari never stores your credit card information.
A: Yes! We use secure, encrypted payment gateways. Quari never stores your credit card information.
Q: How does Quari protect my privacy?
A: Your privacy is our promise! We use industry-standard security and encryption. We never sell or rent your personal information to third parties. For full details, check our Privacy Policy.
Still Have Questions?
We're here to help! Reach out to our friendly team:
Email: info@quari.shop
Phone: +1 619-374-8689
Phone: +1 619-374-8689
Business Address: 7007 Friars Rd #560, San Diego, CA 92108, USA
Business Hours: Mon – Fri: 9:00 AM - 6:00 PM (PST)`